Measuring What Matters
Track accessibility task completion, repair rates, return-to-use times, and grievance resolution speed. Combine quantitative dashboards with qualitative stories. Publish your methodology so others can replicate. Which metric would reveal social impact most clearly in your product’s next release cycle and roadmap decisions?
Measuring What Matters
Ship small, learn fast. Collect field notes, community advisory input, and post-launch surveys in multiple languages. Close the loop by responding publicly to feedback and shipping fixes. Invite readers to contribute templates for ethical research that respects participants’ time and consent rigorously.
